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Policies

Cancellation Policy:

We understand that plans can change, and we want to be as flexible as possible to accommodate your needs. However, as a small business, we rely on reservations and cancellations can affect us greatly. Therefore, we have established the following cancellation policy:

  • Reservations more than 21 days away:

    If your reservation is more than 21 days away, you can cancel it, and you will be eligible for a full refund of the total booking amount, minus 4.5% transaction fee.

    Reservations 8-20 days away:

    For reservations scheduled 8-20 days away, if you choose to cancel, you will receive a 50% refund of the total booking amount.

    Reservations less than 7 days away:

    If your reservation is 7 or less days away, it becomes non-refundable, and no refund will be provided upon cancellation.

    Reservations booked 7+ days in advance:

    In the event that you book a reservation 7+ days in advance and decide to cancel within 24 hours of booking, you are entitled to a full refund of the total booking amount, minus 4.5% transaction fee.

    Transaction Fee

    4.5% of the total booking amount.

We understand that extenuating circumstances can occur, and we will try our best to accommodate you in case of emergencies or unforeseen events. Please contact us as soon as possible in such cases, and we will try our best to work out a solution with you.

Data Privacy Policy:

At The Castle SXM Apartments, we are committed to protecting your personal information and privacy. We will only collect, use, and disclose your personal information in accordance with applicable privacy laws and our own privacy policies. We may collect personal information from you when you make a reservation with us, use our website, or interact with us in any way. This personal information may include your name, address, email address, phone number, and payment information.

We use your personal information to:

  • Process your reservation
  • Improve our services and offerings
  • Send you promotional emails, newsletters, and other marketing materials
  • Respond to your inquiries and customer service requests
  • Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties for their marketing purposes. We may share your personal information with our service providers, who assist us with our business operations, such as payment processing and customer service. These service providers are required to maintain the confidentiality and security of your personal information and are prohibited from using your personal information for any other purpose.

We may also share your personal information in connection with a merger, acquisition, or other business transaction involving our company. In such cases, we will ensure that your personal information continues to be protected in accordance with applicable privacy laws and our own privacy policies.

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We maintain administrative, technical, and physical safeguards designed to protect your personal information. We also require our service providers to maintain similar safeguards.

If you have any questions or concerns about our data privacy practices, please contact us at info@thecastlesxm.com.

Method of Transaction Security:

We use industry-standard security measures to protect your payment information during the ordering and payment process. When you make a reservation or payment on our website, your payment information is transmitted using SSL encryption technology, which encrypts your information before it is transmitted over the internet. We also use a payment processor that is certified to comply with the Payment Card Industry Data Security Standards (PCI DSS).

We do not store your payment information on our servers. Instead, your payment information is securely stored by our payment processor in accordance with PCI DSS requirements.

We also take steps to protect your account information. We require strong passwords and use two-factor authentication to prevent unauthorized access to your account. We monitor our systems for suspicious activity and take prompt action if we detect any security issues.

If you have any questions or concerns about our transaction security practices, please contact us at info@thecastlesxm.com.

Thank you for considering The Castle SXM apartments for your stay, and we look forward to hosting you!